When it comes to business IT support, you have a lot of options. You can go with a big, well-known company that provides support services around the globe. Or you could choose a smaller company that specializes in supporting businesses in your area. So which is the correct choice for you?
Our business IT support services follow a process designed specifically for you.
We can help you save time & money by providing you with great business it support services. We will help you orient yourself to the new system and then provide support on an ongoing basis. This will allows you to focus on your business and continue to grow.
What are the benefits of using ITsGuru’s proven process for IT support?
Outcomes you can rely on.
We have a process that we use to make sure you know what to expect. We will be honest and transparent with you. A clear plan for how we will provide efficient support services companies will help us work more effectively. Everyone is on the same path so that we can deliver services and IT support you can rely on.
What is ITsGuru’s proven process, and how does it meet the needs of my business?
We have a 6-step process that will help you meet your IT needs. We want to help your team reach its potential. Here’s how we do that:
We help you use technology to keep your business safe. You will get consistent outcomes if you have clear expectations and work with a reliable partner. People love consistency.
But most importantly, we do what we do so you can focus on running your business. You don’t need to worry about things because we will care for them.
We provide IT support that is tailored to your individual needs!
We’re not done until you feel entirely sure you’ll get the continuous assistance and communication required. The ITsGuru staff will contact you frequently to ensure that we appropriately address your requirements and resolve your difficulties as quickly as possible.
We make IT easy to understand and use for everyone.
- IT support businesses can help keep your team and technology working.
- My company can improve its efficiency and security by following a sound IT strategy. This will help with budget planning and management.
- Planning and implementing projects to achieve your goals can be difficult. It will help if you control the costs and disruption that the project may cause.
What can I anticipate from a top IT support partner?
PERFORMANCE AND DURABILITY
Like any treasured relationship, we understand that these two items say a lot.
- Our experts assist you in addressing concerns, preventing outages, and keeping your team operating smoothly by helping.
- Employees are aggravated by unreliable technology, and it also causes your business to hemorrhage money and productivity. That’s why we work harder and respond more quickly to minimize the impact on your company as much as possible.
- We maintain organized and on top of any challenges as they arise using our ticketing triage system, allowing us to act fast and effectively with quick solutions.
- You deserve a break. Let our around-the-clock monitoring system work for you while you take some time for yourself.
- Your employees can request support 24/7.
- We offer multiple ways to get support, so you can always reach us when and where you need it. You may contact us by phone, email, portal, or our help website from your PC, phone, or tablet.
MONITORING AND NOTIFICATION SYSTEM
- Our tools monitor and gather data about your computer and software, looking for indications of issues. By identifying potential business risks, you can avoid them altogether and keep your company running smoothly.
- We aim to keep your infrastructure going strong (and at its finest). By monitoring your infrastructure around the clock, we can instantly spot any potential problems with hardware or software. That way, we can assess and fix the issue quickly!
- We want you to feel at ease and in control; therefore, we make sure to stay in touch with you frequently. Our monitoring and alerting processes keep you and your team up to date on all activities.
- We want to give your staff the tools they need. We enjoy teaching our customers. By being aware of the warning signs and knowing how to report them, you can help prevent future occurrences.
- No need to worry; we avoid “tech talk!” We break things down, so they’re easy to understand and manage.
MANAGED BACKUP SOLUTION MANAGEMENT
You can back up and restore your data, documents, and files 100 percent of the time while you can’t always prevent 100% of all attacks or problems.
A backup plan is essential to:
- Quick and easy recovery if an issue arises
- By being prepared, you can keep costs down and reduce downtime.
PROTECTION AND SECURITY
More small businesses are falling victim to cyber-attacks, but many still don’t realize how much damage one can cause.
- Almost half of all cyber attacks happen to small and medium-sized businesses.
- A cyber attack could completely ruin a small business that is not financially prepared to recover, with 83% of them being affected.
- According to CISCO, the average downtime from a small business cyber attack is 8 hours.
- Over half of small businesses have admitted to being victims of cyber attacks in the last twelve months.
Proactive cyber security services MUST be included in any business IT support plan.
- By following proper security measures and employing the appropriate security tools and infrastructure, you reduce the danger of being assaulted. We have the best experience and expertise to help your company remain secure, whether it’s onboarding a new employee with the appropriate level of access or responding to an alert about a potential threat.
- We will answer you quickly if you think you have been hacked. Our top priority is cyber security, so our team always acts fast to investigate potential attacks and stop them from doing any more breakage.
- Once the danger has been eliminated, your staff resumes normal operations. Then, by determining what occurred, we can assist you in addressing any concerns that may arise again.
We’re here to assist, no situation where you are or what you need.
Your business is intricate and unique, so a cookie-cutter method will not suffice. A good support service should be able to change and adapt as your business does. That is why we provide both remote and onsite assistance, giving you a comprehensive service.
Having remote IT support makes it easy for your team to get help when needed. You can use the available tools to manage IT service providers, to fix most problems with your computer without having an IT consultant touch it.
However, our team tries to find the quickest and most reliable solutions. Sometimes that means coming to you.
With onsite and remote support, you can rest confident that we’ll provide the optimum assistance for the most satisfactory outcomes.
ITsGuru offers a comprehensive business IT solution that has proven effective.
We value our customer feedback and are always trying to make things more efficient and effective for you.
We’re constantly perfecting our tried-and-true process, and we’re sure that our combination of support and strategy will provide your business with the IT solutions it needs.
We want to help you relax so you can focus on your employees and business. You should feel confident that your Managed Service Provider will offer a comprehensive service that will keep you from worrying about IT concerns.
Let ITsGuru onto your team today, and we’ll show you how much easier IT can be with our customer support.